Communicate to Win – Communicating with clarity
and Impact
Duration: 1 Day
Delivery methods:
- Self-discovery and critique
- Group exploration and facilitator led discussions
- Game-based learning
- Practical exercises
- Best practice theory exploration
Overview:
This high energy one day program is designed to focus on the foundation
communication skills: listening, asking insightful questions, and recognizing the power
non-verbal communication. Participants will learn how to build rapport using simple NLP
techniques such as pacing and leading which can translate into positive results.
Participants will learn how to combine voice tone, body language with language that
engages others. Using a four-point communications model, participant will be able to
communicate their messages more clearly, confidently and effectively.
Course objectives:
By the end of this training course participants will be able to:
- Communicate clearly, confidently and assertively.
- Engage better with other by listening more effectively and asking insightful
questions. - Use techniques to build better rapport with others.
- Combine tone of voice, body language with the right language to communicate
the intended message more clearly. - Use four principles to communicate with impact.
Who will benefit:
Business professionals who wish to polish their communication skills
Course outline
Module 1: How Well Do You Communicate?
- How well do you communicate?
- What makes a great communicator?
- Four basic principles of communication
Module 2: Use Engaging Language
- Focus on behavior, not personality
- Be specific
- “I” messages and owning your language
Module 3: Use the Power of Questions - Controlling a conversation
- Different types of questions
- The questioning funnel
Module 3: Use the Power of Questions
- Controlling a conversation
- Different types of questions
- The questioning funnel
Module 4: Use Active Listening
- Evaluate your listening skills
- Listening and empathy
- Active listening
- How to listen better
Module 5: Use Non-Verbal Communication and Build Rapport
- Importance of rapport
- Matching non-verbal communication
- Importance of body language