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Know your customers better with "Serve to Win"

Serve to win - Give your customers something more than they expect!

A steady customer base is what a thriving business looks forward to. It is also a fact that a company pays more to build new customers then maintaining the old ones. Sometimes a business lays focus in this dimension and finally fails to keep its existing customers happy.

Serve to win is, therefore, a course by “Saamartya” (a human relations and empowerment service company) that will introduce you to all the aspects, concepts and techniques that can help you keep a firm customer base also making you aware the methods to convert your visitors into active customers.


Course Highlights
  • Understanding the Customer needs
  • Customers Today
  • What customers want
  • Logic vs. emotion
  • Winning customer’s hearts
  • Customers want CASH
  • All About Loyalty
  • Defining a lifetime customer
  • Loyalty Drivers
  • Plus one’s
  • Why customer’s leave and the cost of losing a customer
  • Measuring Customer Satisfaction
  • Methods of collecting customer feedback
  • What is Net Promoter Score (NPS)?
  • Rate my NPS activity
  • Developing skills
  • Attitude, skills, and knowledge
  • Characteristics of high performing service providers
  • Strategies for building rapport
  • Valuing a Complaint
  • A complaint is a gift
  • Ground rules for receiving a complaint
  • Plus one’s
  • Hot buttons and forbidden words
  • Customer Service Techniques
  • Seven diffusing techniques
  • Designing
  • Face saving out
  • Not taking the bait
  • Offering choices/ empowering customers
  • Personal Action Plan

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Testimonials

  • Excellent and useful program; I will recommend to my subordinates in similar line

    - Subramania Raja Enmac systems
  • Training is very useful for my sales career

    - R. Mani -3TS systems
  • Excellent and learnt something new today. It is a must for all Sales people

    - Sundar Krishnamurthy Live Wire CADD Centre
  • Very good. Will help us to deal with clients/people better. Wonderful Coach

    - Sachin Shivhare ,Krishnapatnam port
  • Interesting, Motivating. Highly Recommended

    - Ms. Vinita Venkatesh Director Krishnapatnam Port
  • Scope of activity was covered very well. Sessions were useful and shall add value to your performance

    - A Raghukumar krishnapatnam port
  • An eye opener; boosts our self-confidence. Worth participating

    - K Chandrasekhar Pacques India
  • A very well drafted program relevant for all types of Sales. A must for B2B Sales and Consultants

    - Leo Anand ,Credit Caf.

...to help every individual become smart and realise his or her full potential.

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