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Effective communication skills for business

Course Deliverables

  • Understanding Communication
  • Components of Communication
  • Communication Process
  • Tools of Communication
  • Key Elements of Communication
  • Characteristics of Effective Communication
  • Developing Listening Skills
  • Verbal and Non-Verbal Communication
  • Speaking Skills – Seeking to understand
  • Dealing with Conflict
  • Handling Criticism
  • How to deal with Angry people
  • Understanding Barriers to Communication
  • How to Overcome Barriers
  • Identifying Communication filters
  • Communication Styles
  • Effective Written Communication

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  • Excellent and useful program; I will recommend to my subordinates in similar line

    - Subramania Raja Enmac systems
  • Training is very useful for my sales career

    - R. Mani -3TS systems
  • Excellent and learnt something new today. It is a must for all Sales people

    - Sundar Krishnamurthy Live Wire CADD Centre
  • Very good. Will help us to deal with clients/people better. Wonderful Coach

    - Sachin Shivhare ,Krishnapatnam port
  • Interesting, Motivating. Highly Recommended

    - Ms. Vinita Venkatesh Director Krishnapatnam Port
  • Scope of activity was covered very well. Sessions were useful and shall add value to your performance

    - A Raghukumar krishnapatnam port
  • An eye opener; boosts our self-confidence. Worth participating

    - K Chandrasekhar Pacques India
  • A very well drafted program relevant for all types of Sales. A must for B2B Sales and Consultants

    - Leo Anand ,Credit Caf. help every individual become smart and realise his or her full potential.

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